Privacy Policy

Privacy Policy

This privacy policy explains how Sowilo Sära OÜ (registration code 17480659) collects, uses, and protects customer personal data.

1. Data Controller

The data controller for personal data is Sowilo Sära OÜ.
For questions, please contact us by email at info@sowilo.ee.

2. Collection of Personal Data

The online store collects personal data when a customer:
– makes a purchase in the online store
– contacts us by email

Collected data may include:
– name
– email address
– phone number
– delivery address

3. Use of Personal Data

Personal data is used for:
– processing and delivering orders
– communicating with the customer
– fulfilling legal obligations

The legal basis for processing personal data is the performance of a contract and legal obligations.

4. Data Retention

Personal data is retained for as long as necessary to fulfill the order and meet accounting requirements.
Accounting data is retained for up to 7 years as required by law.

5. Disclosure of Personal Data

Personal data may be disclosed to:
– transport service providers (e.g., parcel lockers)
– payment service provider (Montonio)

Data will not be sold or shared with third parties for marketing purposes.

6. Data Security

The online store implements necessary security measures to protect personal data from unauthorized access.

7. Customer Rights

The customer has the right to:
– receive information about their data
– request correction or deletion of data
– restrict data processing

To do this, please contact us by email at info@sowilo.ee.

The customer also has the right to file a complaint with the Estonian Data Protection Inspectorate (www.aki.ee).

8. Cookies

The online store uses cookies to improve the user experience. More detailed information is provided in the cookie policy.

9. Changes

The online store reserves the right to change the privacy policy.
Changes take effect upon their publication on the website.